Knowledge Base

Guides on monitoring, availability, and reliability

Practical, experience-driven guides about monitoring and reliability. Written for founders, product teams, and agencies who want to understand what users actually experience, not just what infrastructure metrics show.

Real availability

Beyond uptime percentages to what users actually see

User-facing reliability

Monitoring from the perspective of who matters most

Incident communication

Clear updates that build trust, not confusion

Shared understanding

Getting everyone on the same page about system health

Pillar Guides

Comprehensive, in-depth resources on the topics that matter most

Downtime Hub

Understand, prevent, and respond to website outages

Monitoring & Setup

Get monitoring right from the start

Checklist 8 min read

The Complete Website Monitoring Checklist (2026)

Everything you should be monitoring—from basic uptime to SSL, DNS, cron jobs, and more. Interactive checklist with progress tracking to ensure you never miss a critical alert.

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Alerting 8 min read

How to Set Up Monitoring Alerts That Actually Work

Avoid alert fatigue. Learn how to configure notifications that catch real problems without drowning you in noise—the right channel, severity, and timing for every situation.

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Configuration 6 min read

How Often Should You Monitor Your Website?

Every 30 seconds? Every 5 minutes? The right check interval depends on what you're monitoring and what's at stake. Frequency recommendations by use case.

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Startups 7 min read

Website Monitoring for Startups: What You Actually Need

Set up monitoring in 15 minutes for free. Stage-by-stage strategy from MVP to scaling—without over-engineering or paying too much too early.

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Decision Framework 8 min read

Free vs Paid Uptime Monitoring: Which Do You Actually Need?

An honest breakdown of what free monitoring gets you, where it falls short, and when it makes sense to pay. No upselling—just practical guidance.

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Availability 10 min read

Why uptime is not enough: understanding real availability for users

Why traditional uptime metrics fail to represent what users actually experience, and what teams should monitor instead. A look at the gap between server health and user-facing reliability.

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Monitoring 12 min read

Monitoring without DevOps-level complexity

How indie founders and small teams can implement effective monitoring without becoming DevOps experts. A practical guide to clarity over completeness.

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SSL, DNS & Infrastructure

Protect the foundations your site depends on

Status Pages & Communication

Build trust through transparency during incidents

Status Pages 12 min read

Status page best practices: building trust through transparency

How to create a status page that actually helps users during incidents. Practical advice on design, communication, and avoiding common mistakes.

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Status Pages 8 min read

Why most small teams still don't have a public status page

Many teams know they should have a status page, but keep postponing it. An exploration of why it happens, what teams do instead, and when a public status page actually makes a real difference.

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Status Pages 14 min read

Status Page Examples: 12 Real Examples and What Makes Them Work

Real status page examples from GitHub, Stripe, Cloudflare, AWS, and more. See what top companies do right, common patterns, mistakes to avoid, and how to build your own.

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Status Pages 7 min read

Public vs Private Status Pages: Which One Do You Need?

Should your status page be visible to everyone or restricted to your team? Understand the difference, when to use each, and how to set them up with a clear decision framework.

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Emergency 8 min read

Emergency Status Page: How to Communicate During an Outage

Complete playbook for crisis communication. Create a status page in 60 seconds, use ready-made templates, and follow a proven timeline from first alert to post-mortem.

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Templates 8 min read

How to Write Status Page Updates That Actually Help

Ready-to-use templates for every incident stage: investigating, identified, monitoring, and resolved. Plus writing rules, anti-patterns, and maintenance templates.

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Communication 14 min read

Communicating incidents clearly without overwhelming users

How to write incident updates that inform without causing panic. A practical guide to calm, clear outage communication and status page best practices.

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Use Cases & Tutorials

Platform-specific monitoring guides and practical walkthroughs

API Fundamentals 10 min read

API Monitoring Basics: A Practical Guide for 2026

Learn how to monitor your APIs effectively: health checks, response validation, multi-step flows, and alerting. No complex observability stack required.

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User Experience 9 min read

How to check if your site is actually up for users

Your site may look fine from your own network while users experience issues. A practical look at why internal testing often hides real problems, and how to verify availability from a user's perspective.

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Tutorial 10 min read

How to Monitor Your Shopify Store with API-Based Flow Monitoring

Learn how to monitor your Shopify store using API-based flow monitoring. Includes technical setup guide, emergency playbook, and how to communicate issues to customers.

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Tutorial 10 min read

How to Monitor Your WooCommerce Store with API-Based Monitoring

Learn how to monitor your WooCommerce store with API-based monitoring and status pages. Includes REST API setup, emergency playbook, and honest discussion of limitations.

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API Monitoring 12 min read

How to Monitor Your SaaS Authentication with API Flow Monitoring

Learn how to monitor your authentication flow at the API level to catch login failures, token issues, and auth provider outages before users get locked out.

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SaaS 14 min read

Best Website Monitoring for SaaS Products in 2026

A practical guide to choosing monitoring tools for SaaS at every stage. Compare 7 tools, learn the 5 monitoring layers, and get a budget roadmap from $0 to $10K+ MRR.

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Freelancers 6 min read

Status Pages for Freelancers: Build Client Trust with Transparency

Why freelancers need status pages, how they reduce client anxiety, and how to set one up in 15 minutes. Includes tips for managing multiple clients and winning new ones.

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WordPress 9 min read

Website Monitoring for WordPress: What to Monitor and How

WordPress-specific monitoring guide covering plugin conflicts, theme breakage, WooCommerce checkout flows, and why you should never use a WP plugin for uptime monitoring.

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E-commerce 9 min read

Website Monitoring for E-commerce: Protect Your Revenue 24/7

Monitor your online store beyond basic uptime. Covers checkout flow monitoring, payment gateway health, peak traffic readiness, and status pages for e-commerce.

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Agencies 9 min read

Website Monitoring for Agencies: Manage Client Sites at Scale

Monitor dozens of client websites efficiently with white-label status pages, tiered alerting, client reporting, and strategies to turn monitoring into a revenue stream.

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Freelancers 7 min read

Website Monitoring for Freelancers: Protect Client Sites Without a Team

Monitor client websites efficiently as a solo freelancer. Covers what to monitor, managing alerts without burnout, and turning monitoring into monthly recurring revenue.

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Indie Makers 7 min read

Website Monitoring for Indie Makers: Ship Fast, Monitor Smart

Set up monitoring in 20 minutes for your side projects. Covers what to monitor (and skip), managing multiple projects, and growing your monitoring as your product grows.

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More guides coming soon

Topics we're working on next

Coming soon

Setting up multi-region monitoring in 5 minutes

Quick start guide to verifying your product works globally, not just from your local network.

Our approach

These guides are written from real-world experience running and monitoring production systems. The focus is on understanding and communication, not on specific tools or vendor workflows.

We believe that monitoring should help teams make better decisions, not just collect data. Clarity matters more than completeness. And the best monitoring setup is one that everyone on the team can understand, not just the engineers.